客户服务人员招聘（英资企业）

[size=14.100000381469727px]Key Responsibilities:

• To promote the swift, effective and smooth conclusion of the conveyancing process.
• To liaise effectively with the property buyer, communicating the processes involved in purchasing a UK property.
• Ensuring the buyer provides the correct documentation makes all payments with urgency.
• To liaise effectively with the Buyer and Developer solicitors in a professional and accurate manner and to help provide all the necessary information to progress the purchase through to exchange of contracts.
• To ensure that urgency is created with the Buyer and the Buyer’s solicitor to complete their side of the process.
• Utilising the CRM system for adding and amending sales deals onto it.
• Communicate accurately and professionally via email and telephone to UK legal professionals and Customers.
• To liaise with our Dubai office in order to answer customer queries and to deliver detailed answers on property contracts.
• Answer customer questions and queries on the property and contracts pre and post exchange of contracts
• Communicate payment dates in advance to customers and to be responsible for payments are made on time
• Liaise with our accounts team to confirm payments, issue Statements of Accounts, invoices and receipts
  

[size=14.100000381469727px]Role requirements
[size=14.100000381469727px]Experience: Experience in a similar process-driven role, with experience of dealing with demanding clients is desirable.
[size=14.100000381469727px]Attributes: A professional individual with excellent attention to detail that can demonstrate empathy and build credibility but can be assertive and hold a firm line where necessary in line with company objectives.
[size=14.100000381469727px]Numerical and I.T Skills: Strong numerical skill and high level of computer literacy is essential, with ability to pick up navigation of CRM systems quickly.
[size=14.100000381469727px]Communication: Possesses strong oral and written skills with the ability to communicate information in a clear and concise manner. Can build relationships quickly with both customers and colleagues. A confident and professional telephone manner is essential.
[size=14.100000381469727px]Professionalism and Commitment: Can conduct oneself in a professional manner and can demonstrate a strong work ethic.
[size=14.100000381469727px]Workload Management and Approach: Possesses excellent time management skills and is able to organise own workload. A quick learner with the ability to work to deadlines and possess great attention to detail. Enjoys the responsibility and benefits of working in a fast-paced environment.


The ideal candidate is someone who is passionate and has a keen interest and desire to succeed. You will be able to work to given targets. You will be highly motivated and committed, with the capabilities work proactively and within a team.